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Privacy Policy

This Privacy Policy explains how Mats R Us collects, uses and discloses information through this website, matsrus.com.au. It should be read alongside our Terms of Use.

Questions about this policy can be directed to our Privacy Officer:
Mats R Us
Melbourne, Victoria, Australia
Phone: 1300 669 413
Email: info@matsrus.com.au

What we collect

We collect a few different types of information:

  • Aggregate information — anonymous data such as IP address or browser type, used to understand site usage and improve the website. This is never linked to who you are personally.
  • Personal information — the contact details you provide when placing an order, requesting a quote, or sending an enquiry through our contact form. This is used to process your order and respond to your enquiry.

How we use your information

We use the information you provide to:

  • Process and fulfil your order or enquiry
  • Communicate with you about your order, including production and delivery updates
  • Respond to questions sent through our contact form
  • Improve our website and products

We do not sell your personal information. We only share it with third parties where necessary to deliver our service — for example, our payment processor (Stripe) to securely process payments, or couriers to deliver your order — or where required by law.

Payment security

All online payments are processed securely by Stripe. We do not store your credit card details on our servers.

Cookies

Our website uses cookies to remember items in your cart and to understand how visitors use the site. You can disable cookies in your browser settings, though some features of the site (such as the mat customiser and cart) may not work correctly without them.

Data security

We take reasonable steps to protect the information we hold, including the use of encryption for data sent over the internet. Access to personal information is limited to staff and contractors who need it to perform their role.

Changes to this policy

Any changes to this Privacy Policy will be posted on this page. For more information on privacy law in Australia, visit the Office of the Australian Information Commissioner at oaic.gov.au.