Frequently Asked Questions
Can't find what you're looking for? Get in touch or call 1300 669 413.
What artwork do I need to send you?
Vector files work best (.ai, .eps, or editable PDF) with all text converted to outlines. We can also work with high-resolution images (.jpg, .png, .psd) — image quality on the final mat depends on the resolution of what you provide. Not sure if your file will work? Use our online customiser to upload it and we'll let you know, or send it through via our contact form.
What payment options are available?
We accept secure online payment by credit and debit card through Stripe. Payment details are never stored on our servers.
How long does production and delivery take?
Most orders are produced and delivered within 7–10 business days, depending on the product and your location. We'll let you know as soon as possible if there's likely to be a delay.
Do you deliver Australia-wide?
Yes — we manufacture in Melbourne and deliver to every state and territory. We're unable to deliver to PO Boxes.
Is there a minimum order quantity?
No minimum order. We're happy to produce a single mat for one doorway or a few hundred mats for a national rollout.
What if my mat fades or the backing curls?
All Heavy Duty Carpet Dyed mats come with a 3 year colour guarantee. If the colour fades or the rubber backing curls or frays within that period, we’ll replace the mat.